The Commissioning Process

For bespoke commissions, a 30%-50% deposit must be paid when the contract is agreed, depending on the value of the commission. The deposit covers the initial design fee, the purchase of the materials and fabrication of the samples and the work. The remaining payment is payable prior to shipping.

 

The Studio work closely with the clients when preparing a bespoke work of art and will keep the client updated with documentation and time scales of the work throughout the process and until the shipment is dispatched.

 

How Works Are Made

All orders are hand-crafted from start to finish, including needle and woodwork. Because of that imperfections can occur and The studio has no intention to make works that resemble manufactured goods. We craft the finishes with hands, enjoying the tactility of the materials and, we believe, leave our positive energy with every piece. That’s why no two pieces are ever the same. 

Timescales

 

Due to the nature of the material and the creating process that requires a careful layering of pigmented plaster to create eye-catching texture and colour effects, it can take from two to five weeks to complete an order for a wall covering product and up to six weeks for tapestry or art commission. Some intricate finishes and embellishments might take up to eight weeks to craft.  The final result, with its naturally flowing texture patterns and irresistible tactility will be worth waiting.

 

Payment Terms

All prices are quoted in UK £Sterling Payment can be made via Paypal. An invoice will be provided when payment is due. The order will not be processed until the payment is made. For quotes provided in other currencies, full payment must be made upon agreement of the commission to avoid any exchange rate changes at subsequent payments.

 

 

Duty and customs

 

Customers are responsible for any duties and/or taxes levied at the point of entry into the destination country, and should therefore ensure they are aware of any applicable charges. The client will not be entitled to cancel an order on the basis of unforeseen duties or levies.

Guarantee

We use durable and strong plaster mixtures to make our wallcoverings, that’s why we believe that with due care and maintenance our products will last a lifetime. However, due to the nature of the product use, we can only give a limited warranty for wallcoverings, custom orders and artwork commissions.

 

If the product is found to be faulty and the fault cannot be repaired or replaced within 30 days from delivery, we will provide a full refund.

Within three months from delivery, the Studio will provide repair and replacement at no costs, given the fault is not caused by improper care or handing by the client.

To qualify for warranty, the product must be unboxed and laid flat within 10 days of delivery and applied or mounted on a wall no later than thirty days from the day of delivery.

 

Delivery

 

The work that is available for order on our page, except for the custom size wallcoverings, will be shipped at no cost within the UK and Ireland. For all other destinations the prices will be assessed individually for each country when an order is placed.

 

Delivery costs on bespoke artworks, tapestries and custom size wallcoverings will be assessed when quoting the commission, and will be subject to change (the true dimensions and weight of the artwork will not be known until completion of the piece). All international deliveries are sent via FedEx where applicable.

 

Larger scale art pieces may require a professional art handling service and as such a quote will be provided before the commission is accepted.            

 

 

Delivery Insurance

 

During delivery insurance is provided by the Studio.  

 

Due to the value of art commissions, clients are recommended to get an adequate insurance for the item in its installed position. The studio accepts no liability for damage or loss after the delivery.

 

Returns Policy

 

Items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable. If a fault is identified, the Studio will endeavour to resolve the fault in-situ before accepting a return.

 

Where We Are:

Holywood, County Down, BT18 9NP

United Kingdom

hello@vacardadesign

+44 (0)2895 609 409

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.© All rights reserved 2019. All images and content produced here are the property of Vacarda Design.