For UK delivery, shipping costs for small and medium-size artwork purchased directly from our Store will be applied automatically when you submit your purchase request. Please read Delivery notes for each item in our Shop carefully.
The UK delivery costs on bespoke artworks and custom wall coverings will be assessed separately, when quoting the commission, and will be subject to change - the true dimensions and weight of the item will not be known until the completion of the piece. We recommend you reach out to us for the quote BEFORE you submit your purchase request online.
Shipping outside the UK will incur an additional charge that will vary depending on your location. We will get a delivery quote for you and send an invoice for the shipment costs separately. We recommend you reach out to us for the quote BEFORE you submit your purchase request online.
DUTY & TAXES
Orders outside of the EU may be subject to customs duty and/or tax at the point of entry into the destination country. Customers are responsible for paying any duty and tax as required by their country, and should, therefore, ensure they are aware of any applicable charges. Vacarda Design will not be responsible for paying such charges. Customers are not entitled to cancel an order on the basis of unforeseen duties or levies.
We take great care in preparing your items for shipment to make sure they arrive to you safely. All finishes are wrapped with protective bubble wrap and packed in a sturdy cardboard tube. Original and bespoke artwork with be securely packed and shipped in a cardboard or crate, as required.
Your item will be sent with tracked and signed courier service within one to two weeks from your order date. Express delivery within and outside the UK is also available for some products for an additional charge.
Large scale pieces may require a professional art handling service. Such delivery may take several weeks, depending on your location.
Upon the delivery, the customer should inspect the package carefully and take note of any signs of damage before accepting the delivery. All damage evidence should be photographed and forwarded to Vacarda Design. You will need to keep the packaging until the claim is settled.
During delivery, insurance is provided by Vacarda Design. Vacarda Design accepts no liability for damage or loss after delivery. Due to the value of commissions and original artwork, clients are recommended to ensure that they have adequate insurance for the item in its installed position.